Complaints Policy

Comments

Woodsend Medical Centre welcome comments from patients, please use our online feedback form.

Complaints

Woodsend Medical Centre aims to give a friendly and professional service to all our patients.  However, if you have any concerns about any aspect of our service please let us know.  Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help. In the majority of cases concerns can be resolved quite easily.  Our complaints/comments leaflet explains the process.

Taking it Further

The Practice Management team hope that if you have a problem you will use the Practice’s Complaints Procedure. However, if you feel you cannot raise your complaint with us, you can contact NHS England, the NHS Commissioner, who leads the National Health Service in England.

Visit the NHS England website for details on how to make a complaint

If you need help in making a complaint

If you need help in making a complaint, the NHS Complaints Advocacy can help.

NHS Complaints Advocates provide free independent advice and support for people making a complaint about their NHS treatment or services.

Visit the NHS Complaints Advocacy website for further details

If you are unhappy with the outcome of your complaint

If you are not happy with the response from this Practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) who investigates complaints about the NHS in England.

Visit the Parliamentary and Health Service Ombudsman website for further information

We endeavour to offer the best possible care for our patients at Woodsend Medical Centre and are very happy to receive compliments about the care you receive.