New Online Booking System

Launching 1st September

We are pleased to announce that from 1st September, we will be introducing a new online platform using rapid health for booking all GP appointments, including face-to-face and telephone consultations. This means you will no longer need to call at 8am to secure an appointment. Instead, you can book at a time that suits you, from the comfort of your home or wherever you may be. 

You will be guided through a few simple questions about your health concern, after which you can select an appointment with the most appropriate clinician at a time that works best for you.

If you are a registered housebound patient, you should still call before 10:30am to request a home visit. If you do not require a face-to-face consultation, we encourage you to use the online system to book a telephone appointment instead.

In addition to booking appointments, the platform also allows you to request sick or fit notes, acute medication, and submit other administrative requests. We encourage all patients to use this new system for booking appointments. However, if you are unable to access it, please contact the surgery and a member of our reception team will be happy to assist you.

In preparation for the launch, our salaried GPs have been asked to take any annual leave in the weeks leading up to the change. This will help ensure a smooth transition, although it may temporarily affect appointment availability. We appreciate your patience during this time.

Please note that this new system is currently for GP appointments only. Appointments with nurses, physiotherapists, healthcare assistants (HCAs), and pharmacists will continue to be booked by telephone. 

Published: Aug 8, 2025